You paid on a page powered by StixFlow.
StixFlow provides the payment page. The business you bought from is the seller, and it is the one that can help you with your order.
Who to contact, and for what.
An order or a delivery
Contact the merchant. Its name appears on the payment page, on your receipt and on your bank statement.
A refund or a cancellation
Ask the merchant first. Refunds are issued by the merchant and return to the payment method you used.
A subscription
The merchant manages your subscription and must give you a simple way to cancel it.
Common situations.
Look at the name on your statement and search your emails for a receipt with that name. If you still do not recognise it, contact your bank, which can open a dispute.
Keep a record of your messages. You can then contact your bank or card issuer, which can examine the payment under the rules of your card.
No. StixFlow is software used by the merchant. Nexora, its publisher, is not a party to your purchase and does not hold your money.
No. Card details are entered in fields controlled by the payment partner and are not stored by StixFlow.
The merchant decides how your data is used and its privacy policy applies. StixFlow processes it on the merchant’s behalf, as described in our Privacy Policy.
Are you a business?
Accept payments with StixFlow: create a sandbox account in minutes, or talk to our team.