Answers for merchants.
Verification, live keys, checkout, payouts, refunds and disputes. If you are a buyer looking for an order, see the page for buyers.
Account and verification.
Everything in the sandbox: create stores, products and prices, open checkout sessions, receive webhooks and generate a Funnels storefront, with test cards only.
Your company details and registration number, the identity of legal representatives and beneficial owners, a website that shows your offer, and a bank account in the name of the company. Some industries need more.
Once verification is approved and the Merchant Agreement has been signed electronically by you and countersigned by Nexora.
In your dashboard. You read and download the document, confirm your name and title, and validate with a one-time code sent to your verified email address.
Checkout and payment methods.
A store needs a verified website. Complete verification and check that your return addresses use the website you submitted.
Wallets need a compatible device and browser and a registered checkout domain. A wallet that your account cannot process is not displayed.
Open the payment in the dashboard to see its status and reason. Most failures are a refusal by the card issuer or an authentication the buyer did not complete.
Payouts, refunds and disputes.
By default, funds become available seven days after each transaction, plus bank processing time. The period can be reviewed as your account builds history.
From the payment in the dashboard, or with the API. Refunds go back to the original payment method and are debited from your balance.
The amount is debited from your balance while the dispute is examined. You provide evidence within the deadline; the outcome is decided by the card issuer and the network.
A reserve can be set up to cover refunds and disputes, depending on your activity and risk. Its terms are in your Merchant Agreement.
Ready to accept payments?
Create a sandbox account in minutes, or talk to us about your industry and volume.